TUNESPOKE SUPPORT
Let’s get you
back to listening.
A little help with your speakers, your setup,
or whatever’s getting in the way.
QUICK HELP
Your setup, explained.
How do I start listening?
- Open TuneSpoke on your Mac. From its menu-bar icon, choose Configure Devices…, then Add Device (+).
- Choose an output and give it an AirPlay name. Your Mac’s built-in speakers, headphones, or another available audio output can be used.
- Keep the receiver running. On an iPhone, iPad, or another Mac on the same network, choose that name in the AirPlay menu and play audio.
Keep your Mac and TuneSpoke running while you listen. Allow local-network and Bluetooth access if macOS asks.
My speaker doesn’t appear in AirPlay.
Check that the receiver is running in TuneSpoke and its output is connected. Your sender and Mac need to be on the same local network.
Look for the AirPlay name you saved in TuneSpoke. This may be different from the speaker’s hardware name.
I can connect, but I can’t hear anything.
Open the receiver in TuneSpoke and check its selected Output device. Make sure the output is available on your Mac and the sender and speaker volumes are turned up.
For Bluetooth outputs, keep the device within range of the Mac. If playback is interrupted, try playing through one Bluetooth output at a time.
The video audio is out of sync. What can I try?
Use the video player’s skip-back button to jump back a little. This can bring the sound and picture back into sync.
If that doesn’t help, stop and restart the video. Timing can vary by app and audio output. If the issue continues, tell us which video app, sender device, and speaker you’re using.
How do I use Apple Home and Siri?
Open a saved receiver in TuneSpoke and choose Show setup instructions under Apple Home.
In Home on your iPhone or iPad, choose + → Add Accessory → More Options…, then select the receiver’s name and follow the prompts.
Apple Home setup is optional for ordinary AirPlay playback. Automations require an Apple home hub.
What should I include in a support request?
Tell us what you expected, what happened, and the steps that led to it. Your TuneSpoke version, macOS version, sender device, and audio-output model help us understand your setup.
For screenshots or log attachments, email support@tunespoke.com. Please leave out passwords and other sensitive information.
GET IN TOUCH
Tell us what’s happening.
Questions, issues, or an idea for TuneSpoke?
Send a message and we’ll reply by email.
Support request submitted.
Thanks for getting in touch. We’ll reply to the email address you provided.
